Privacy Policy

Information we collect

We may collect your first and last name, date of birth, home address, e-mail address and phone number. When you register or use Vave, we may also ask for card details, feedback and your transaction history.

Your activity log may include your IP address, access date, pages viewed, language and browser. We collect information when you interact with us and may also obtain it lawfully from third parties.

How we use your information

We use personal information to operate and improve our services, maintain your account, provide customer support, process transactions, verify your identity and encourage participation in promotions. We may request more information through surveys, bonuses or competitions, but you can decline to take part.

If you enter a promotion and claim winnings, we may use your name for promotional purposes without additional payment unless the law says otherwise.

Who may receive it

Information may be shared with affiliated entities and with service providers that support transactions, customer care and account maintenance. Payment providers may receive the information needed to handle deposits and withdrawals.

We may also disclose information with your consent, when the law requires it, to protect our rights or customers, or where we believe disclosure is necessary. If we believe there has been illegal activity such as payment fraud or game tampering, information may be passed to law-enforcement authorities for an investigation. Security checks may involve credit reports, database comparisons and disclosure to third parties.

Security and online transfer

We encrypt information provided to us using 128-bit Secure Sockets Layer Version 3 and require the third parties we work with to maintain adequate security measures. Online data transfer is never completely secure, so we cannot guarantee the safety of information sent through communication channels.

Children

We do not collect data from anyone under 18. If we learn that a minor has used our services, we remove their information and close the account.

Transfers between countries

Your details may be held in any country in which we, our partners or our affiliates operate. By using Vave, you consent to transfers outside the country where you are located. We follow international privacy standards and make reasonable efforts to have our partners and affiliates do the same.

Your choices and rights

You may ask our support team what information we collect, process and store, and where it came from. You may also ask us to confirm its accuracy, correct or delete it, update it when you give a reason, or record a complaint about its use.

To stop promotional e-mails, change your account settings, reply to a newsletter or e-mail [email protected]. Send other privacy questions or requests to the same address.

Identity and anti-money-laundering checks

As part of our anti-money-laundering checks, we collect and store ID information, monitor activity, may ban suspicious accounts, compare personal details with information about people suspected of illegal activity and notify authorities when illegal activity is suspected. We may request an ID, such as a passport or another document showing your name, date of birth and photo, together with a utility bill that is no more than three months old.

How long records are kept

We keep information received during registration and records of activity for five years. Other personal information is stored for as long as the law requires, including after an account is closed.